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Terms and Conditions

Whoopedoo Terms and Conditions

Welcome to Whoopedoo.co.uk! We help you make money FAST, by buying your CDs, DVDs and game discs. These Terms and Conditions (the "Terms"), together with our Privacy Policy, govern your use of the Whoopedoo.co.uk (the "Site") and the services we provide ("the Services"). By using the Site you indicate your acceptance of these Terms which is legally binding agreement between you and UTradeIT LLP, trading as "˜Whoopedoo.co.uk"™ ("Us" or "We" or "Our"). PLEASE READ CAREFULLY. You may not sell items to us via the Site or in any way use the Site or our Services if you do not accept the terms and conditions of this agreement. We also recommend that you keep a copy the terms and conditions for your reference.

Who May Sell Items on the Site?

You must:

  1. Be a legal permanent resident of the UK or the Channel Islands
  2. Be the legal owner of the items sold. If you are not the legal owner you must have the owner's permission to sell the items to us.
  3. Be 18 years or older. If you are under 18 years of age you must obtain the consent of your parents or legal guardians to sell the items to us.

The Site and the Services is not intended for use by businesses, organizations, cooperatives or traders (whether autonomous companies, trade associations or otherwise) who want to sell items. 

If you are a business, charity, school, college or other organization interesting in using the Site, please contact us for further information and guidance about alternatives.

What Can You Sell?

You may sell:

(a) Album CDs, DVDs BLUE RAYs . WE DO NOT ACCEPT CD SINGLES, VIDEOS, PC ROM GAMES, BOOKS, PLAYSTATION 1 GAMES. Please do not send CD singles - we cannot return them and they will be recycled in an environmentally friendly manner in accordance with regulations. Due to the millions of items on the market we cannot filter all items and a price might be quoted on the Site. However, we have no obligation to pay for these items.

(b) Game discs in the following formats: Xbox, Xbox 360, Playstation 2, Playstation 3, Nintendo Wii, Nintendo DS and PSP. Not all titles are accepted: -We accept games individually by title. We reserve the right to not accept a title even if it meets the required formats. In no event, do we accept PC computer games.

What is the Process?

The contract for sale of an item between you and us is formed when you complete a sales transaction. A sales transaction is completed after you fill in and complete an order for delivery using the forms on the Site. When a transaction is completed, a message confirming the delivery order will appear onscreen. You will also receive a confirmation email as a further confirmation the transaction.

Once you have sent items, we have received and checked them and payment is issued to you, the items become our property immediately and irrevocably. 

Payment for CDs, DVDs, Blu-rays and game discs shall be made only for the value offered at the time of the transaction, and subject to the approval of the quality control of the CDs, DVDs, Blu-rays and received game discs. The quality assessment will take place during the quality control process once the items are received. 

All CDs, DVDs, Blu-rays and game discs that are sold to us undergo a quality control examination carried out by our team. We reserve the right not to pay for any CDs, DVDs, Blu-rays and game discs as follows:

1) The disc MUST correspond to the original transaction items. Discs which do not correspond in this way are unacceptable.

The disc in the box MUST match the cover, leaflets or jewel case. Discs which do not match are unacceptable.

3) Item MUST include all original photos, brochures, cover or disc case. None of these must be missing.

4) The lid, cover, inlay card, box, disc label, cover booklets or the disc itself MUST NOT be defaced, broken or damaged beyond repair. For example, if the disk is broken, cracked or badly scratched or if the sleeve, cover or inlay cards are damaged by water, or are broken, torn or marked with ink.

5) All items MUST be genuine. We will not accept any item we suspect is illegitimate. We take this issue very seriously and reserve the right to take appropriate measures with respect to the original recordings.

6) The barcode entered on Site or otherwise provided MUST be correct. Also, the code MUST be clearly visible on the front, brochure, covers, or disk labels received. If the item has no barcode, we reserve the right not to accept the item.

7) Game discs MUST contain the original booklets with instructions and / or all the original artwork.

8) CDs, DVDs, Blu-rays, game discs MUST be in an acceptable format. Please see What Can You Sell?

9) We do not accept Video, Single CDs, or PC Games, Playstation Game as indicated above.

What Happens if an Item is Not Accepted?

When a CD, DVD, Blu-ray or game is not accepted due to any of the aforementioned reasons, the decision is final and irrevocable. If one or more of the items fails quality control, Customers will be informed via email and through updates to their Whoopedoo.co.uk online account.

CDs, DVDs, Blu-rays and games that do not pass the quality assessment process, or those items that were not previously included in the original transaction (i.e., that have not been pre-evaluated and priced on the Site, and were not part of the sale agreed on submission) cannot be returned and will be recycled in an environmentally friendly manner in accordance with applicable regulations.

Sale and Legal Ownership of Items

Once you have sent your items, we have received and checked them and payment is issued to you, the items become our property immediately and irrevocably.

How Are Payments Made?

Payments are ONLY made by bank cheque. Payments to us must also be made by bank cheque. This is the only payment method. However you may choose to donate the proceeds from your sale to an NGO or charity. If you choose to donate the proceeds, you may not reverse this decision once the sale is completed and after you have clicked on the "Confirm and finalize Shipping" button and you have received confirmation of the transaction. The proceeds will be transferred to the charitable organization selected according to the agreement between us and the organization. Your statutory rights are not affected by this process.

You must provide accurate information, including their name and address. We do no accept any responsibility due to inaccurate information, for example, if the bank rejects a cheque payment due to an error in your provided name. We reserve the right to charge your for any administrative costs incurred, provided that the error was caused by you. For example, we may charge you administrative costs as a deduction in the new payment, or may request you to pay costs before issuing a new payment order. In order to re-issue any payments, you must provide us with your bank details and you are responsible for the accuracy of this information.

All payments include VAT. We may change the method of payment in our sole discretion.

What Happens When You Donate Proceeds to Charity?

If you choose the option to donate the proceeds from their sale to a charity or charitable organization, we will send you an email after the quality assessment process to inform you of the amount that will be sent to the chosen organization. The organization will be paid according to the procedures and deadlines set out in the contract between us and the organization.

What is NOT allowed?

Please do not send any single cds , videos and PC games, Playstation 1 Games. We do not currently accept these. If you send these to us, they will be recycled in an appropriate manner. However, YOU WILL NOT BE PAID FOR ANY SINGLE CDS, VIDEOS AND PC GAMES.

You may not have multiple accounts - Only one account is allowed per customer.

We will automatically reject any transaction that contains multiple copies of the same CD, DVD, Blu-ray or games and continuing sales transactions containing the same CD, DVD, Blu-ray or games previously sold you. We will not pay you for these repeated items - we will not return them and will arrange for recycling following the appropriate regulations.

Estimated Times of Transactions And Sales Processes

The following is an estimate of the time it may take to process sales transactions. This is for your reference and provided as guidance only:

  • Sending items through the 3rd Party Free Shipping: 7-10 days from the date of shipment to the receipt of goods by us
  • Checking the items received and quality assessment process: up to 7 days.
  • Payment cheques are sent by post within 3 days of the quality assessment process, provided that all received items pass the quality control process.
  • Sending cheques by post can take up to 7 business days to arrive. We will send the cheque to the address provided by your when registering on the Site. We are not responsible for any delays in sending payment if they are caused by the postal service or due to an error in the address provided.

We will communicate with you regularly by email to provide progress updates and status of your shipment. It is also your responsibility to check your account on the Site frequently to monitor shipment details, check on records and receive updated information on shipments.

Service Delivery and Postage

We offer different options to send your items for free. These options are:

The free Home collection service is available under which all items are fully insured. This service is offered to customers who send more than 35 items or more OR to customers who have difficulty leaving the house. Free shipping labels are available to your if you send more than 35 items and a maximum of 250 items. The free Home collection and free shipping labels are only available within the UK.

Under 10 items -This collection service is not available if you want to send less than 10 items.

10-35 items - If you wish to send between 10 to 35 items, we will provide a free post label however there will be a fee for home collection. The maximum box size that may be collected is 50cm x 30cm x30cm. If your box exceeds these specifications, a fee may be applied and deducted from the applicable quote provided to you. To access the Terms and Conditions of the 3rd party delivery company which handles these items, click here.

50 or more items - If you wish to send between more than 50 items, a free post label will be provided. The maximum box size that may be collected is 60cm x 35cm x 35cm. If your box exceeds these specifications, a fee may be applied and deducted from the applicable quote provided to you. To access the Terms and Conditions of the 3rd party delivery company which handles these items, click here.

Whoopedoo.co.uk is not responsible for any damages or losses that may occur to you by sending items through private courier but offers alternative solutions for shipping items, such as a FREE Home Collection Service.

To ensure a fast efficient experience with us, you are advised to send your CDs, DVDs, Blu-rays and games in the fewest possible number of packets. All packages must be wrapped securely and must use suitable packaging.

You must ensure that the information including routing number, postcode and the words "Whoopedoo.co.uk" are visible on the shipping package. Depending on the type of service chosen, you will stick one of the labels you receive from us to each packet you want to send.

Complimentary or Depot Service - items shipped to us are secured by the value that we give to each of the items and as detailed in the welcome pack that you receive. We do not accept appraisals or valuations that have not been made and approved by us.

Please note that we do not use all delivery providers and only use certain providers such as Collect+ and Parcel Force. Please check their applicable terms and conditions over which we have no control. If items are lost by the Post Office, we will help you make the appropriate claims for loss. The Free Home Collection Service is subject to and forms part of these Terms. Free Shipping is conducted by shipping labels, that we offer through our relationship with our shipping partners.

We reserve the right to reject any package that is not owned by you or has not been sent on your behalf.

Your Privacy

We take your privacy seriously. Please read our Privacy Policy which can be found here and forms part of these Terms. Our Policy explains how your data is collected, used and stored. Please note, once an item is accepted and you receive payment us, we will send a Customer Satisfaction Survey. For any queries or questions about your personal data, please email us at privacy@Whoopedoo.co.uk.

Disclaimer : Persons Under 18

If you are under 18 years of age, by using the Site and/or the Services, you must obtain you"™re the consent of your parent or legal guardian to sell any items to us. In the event you have not obtained this consent, you, your parents or legal guardians release us from any and all liability relating to or arising from your sending your items to us and/or selling items to us.

General Disclaimer and Limitation of Liability

We will make every effort to ensure that general and specific information provided on the Site and via the Services, including in relations to all offers, promotions and products, is accurate and updated. We are not responsible for information and products offered by or through third parties or as contained in websites of third parties over whom we have no control. We will make all efforts to correct any inaccuracies or omissions in information on the Site or contained in the Services, as soon as possible after we have been made aware of such inaccuracies. We are not liable for any damages or any indirect, punitive, incidental, special or consequential damages that may result from your use, or inability to use the Site, affiliated sites and/or the Services. We are in no way responsible for the reliability of information, its use, nor for any possible violation of others"™ intellectual property, or fraud or that such information might cause. Any content or information, especially and including product information contained in the Site and/or the Services does not constitute any endorsement or recommendation by us of such product, information, content or seller of such product or provider of such content or information. 

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND/OR THE SERVICES IS AT YOUR OWN RISK. THESE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AS TO THE INFORMATION, MATERIALS, CONTENT, DATA, PRODUCTS OR SERVICES ON THE WEBSITE OR THE UNINTERRUPTED ACCESS PROVIDED TO OR IN CONNECTION WITH THE SITE AND/OR THE SERVICES.

We are not responsible and assume no liability for changes, discontinuances, operational failures, or errors of any kind from providers which may affect transactions. In no event shall our liability, either jointly or severally, exceed £30 otherwise we limit our liability to the fullest extent of the law and without limiting our liability for death or personal injury resulting from our negligence.

Indemnity

You agree to indemnify and hold us harmless as well as our officers, employees, affiliates and agents from any claim, demand, expense or damage (including legal fees and reasonable court costs) arising from the breach of these Terms or the publication of any information and content by you on the Site and/or via the Services. You expressly warrant that before selling their CDs, DVDs, Blu-rays and games to us you have not stored, uploaded, downloaded or illegally copied the information or content of those items in other media or format and has not sold or will sell illegally copied materials. You further agree to fully indemnify us before proceeding with any legal action in connection with any violation that may result from the sale of items from you to us regarding copyright, or intellectual property rights, among others.

Assignment

We reserve the right to assign, transfer, subcontract, charge and otherwise dispose these Terms or any or all of our rights and obligations under these Terms. You may not without our written consent assign, change or dispose of these Terms.

DATE: JUNE 2013

  1. Definitions

    1. "Additional Compensation" means the additional compensation cover of either £150 or £300 purchased by the Customer for lost or damaged parcels and shall include the Company's additional liability to the Customer for those lost or damaged Parcels.
    2. "Authorised Location" means a location listed on the Company's Website where a Customer/Consignor can drop off a Parcel and Consignee can collect a Parcel.
    3. "Article" means any article which is not a Prohibited Article and "Articles" shall be construed accordingly.
    4. "Charges" means the prices for the supply of Services as stipulated the Company's Website.
    5. "Company" or "We" or "Us" or "Our" or "Ourselves" means Drop and Collect Ltd (Company No. 06953233) whose registered office is at Collect+, 54 Clarendon Road, Watford, Hertfordshire, WD17 1DU, and includes the Company's servants, agents, and any person or persons carrying goods under the contract with the Company.
    6. "Company Website" means www.collectplus.co.uk.
    7. "Compensation" means the £50 compensation cover provided by the Company to the Customer for lost or damaged Parcels and the Company's liability to the Customer for lost or damaged parcels.
    8. "Correctly Packaged" means a Parcel that is packaged in accordance with the Company's specifications as set out on the Company's Website.
    9. "Customer" or "You" means the person who places an Order on the Company's Website for the Services and "Your" shall be construed accordingly.
    10. "Consignor" means the person who drops off the Parcel to the Authorised Location.
    11. "Consignee" means the person to whom the Label on the Parcel is addressed.
    12. "Customer Service Department" means our customer service department for which the contact details can be found on the Company's Website.
    13. "Delivery Service" means the collection by the Company of the Parcel from the Relevant Collection Point and the delivery of the Parcel to the Relevant Delivery Point.
    14. "Label" means a label that the Customer has printed off from the Company's Website, which includes details of the Consignee plus a barcode to identify the Parcel.
    15. "Optional Services" means the Proof of Delivery Service and/or Additional Compensation.
    16. "Order" means a Customer's request for Services or a Customer's request for Services and Optional Services.
    17. "Parcel" means any Article or Articles that are Correctly Packaged and have a Label attached.
    18. "Privacy Policy" means the Company's Privacy Policy which can be found at http://www.collectplus.co.uk/privacy-policy
    19. "Prohibited Article" means those articles listed in Clauses 7(1), 7(2) and 7(3).
    20. "Proof of Delivery Service" means an optional service whereby the Company will obtain a signature from the Consignee or a representative of the Consignee.
    21. "Relevant Collection Point" means the Authorised Location where the Customer/Consignor drops off the Parcel.
    22. "Relevant Delivery Point" means the address of the Consignee or the Authorised Location to which the Customer asks the Parcel to be sent.
    23. "Services" means the Standard Services and where purchased by the Customer, the Optional Services.
    24. "Standard Services" means the Delivery Service, Track and Trace Service and Compensation.
    25. "Track and Trace Service" means a facility which enables a Customer to track the location of a Parcel at any given time.
    26. "Terms" means these Terms and Conditions.
    27. "Valid UK Billing Address" means a valid UK billing address but for the avoidance of doubt excludes a PO Box address or addresses in the Channel Islands.
    28. "Working Day" means any day which is not a Saturday or Sunday and which the banks are open for business.
    29. "Working Hours" means 7 a.m. – 9 p.m. on a Working Day.
  2. Our contract with you

    1. These are the Terms which together with the Privacy Policy are the basis on which We supply the Services to You.
    2. Please ensure that You read these Terms and the Privacy Policy carefully, and check that the details on the Order are complete and accurate, before You submit the Order.
    3. We intend to rely on the Terms, the Privacy Policy and the Order.
    4. In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please contact our Customer Services Department.
    5. When You submit the Order to Us, We have not accepted Your Order for Services. Our acceptance of the Order will take place on Us providing you email confirmation of Your Order. We shall then become contractually bound to supply the Services to You and these Terms will become binding on both You and Us.
    6. If there is conflict between the Terms, the Privacy Policy and the Order, the Order will take priority, then the Terms and then the Privacy Policy.
    7. We shall assign a parcel reference number to Your Order which we shall inform You of when We confirm the Order. Please quote the parcel reference number in all subsequent correspondence with Us relating to the Order.
  3. Order Process

    1. You may place an Order for Services by:
      1. completing the requisite information on the Company's Website;
      2. submitting Your credit or debit card details or PayPal account details for payment of the Charges.
    2. We shall confirm Your Order by:
      1. sending You email confirmation of the Order together with a parcel reference number; and
      2. providing You with a confirmation screen on the Company's website.
    3. You must complete the Order by:
      1. printing the Label which can be downloaded from the confirmation screen or from the confirmation email;
      2. ensuring that the Parcel is Correctly Packaged and addressed to a Valid UK Billing Address;
      3. ensuring that the parcel complies with the weight and dimensions specified on the Company's Website
      4. attaching the Label securely to the Parcel;
      5. dropping the Parcel at the Relevant Collection Point; and
      6. obtaining a receipt for the Parcel at the Relevant Collection Point.
    4. We are not able to supply You with the Services unless You have complied with the requirements of Clause 3 (3) above.
    5. You must complete Your Order within 30 days of receipt of email confirmation of the Order as Labels shall expire after that date.
    6. You may make a change to the Order within 30 days from receipt of email confirmation by contacting our Customer Services Department, provided that We have not supplied the Services to You. Where this means a change in the Charges, or there is an additional cost in changing the order, We will notify You of the amended price in writing.
    7. You can choose to cancel the Order within 7 Working Days from receipt of email confirmation provided that we have not supplied the Services to You.
  4. Supply of services

    1. We shall supply the Services to You using reasonable care and skill.
    2. We shall endeavour to meet the timeframes stipulated in an Order but any such timeframes shall only be estimates and time shall not be of the essence in the performance of Services.
    3. We may perform the Services ourselves or We may sub-contract part or all elements of the Services.
    4. We have absolute discretion as to the means, route and procedure to be followed in the handling, storage and transportation of the Parcels.
    5. Where You purchase the Standard Service and request that the Parcel be delivered to an Authorised Location, You must arrange for the Consignee to collect the Parcel within 10 days of You being notified of the Parcel being available for collection. If the Parcel is not collected within 10 days, We reserve the right to either return the Parcel to You at Your cost (such cost to discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
    6. Where You purchase the Standard Services and request that the Parcel to be delivered to the Consignee, we shall make one attempt to deliver the Parcel to the Relevant Delivery Point. If We are not able to deliver the Parcel, You authorise Us to try and deliver the Parcel to, an alternative address close to the Relevant Delivery Point or to leave the Parcel in a safe place and (if successful) We shall leave at the Relevant Delivery Point details of where We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point, a nearby address, or to leave the parcel in a safe place We shall return the Parcel to Our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) or where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
    7. Where You purchase the Proof of Delivery Service, We shall make one attempt to deliver the Parcel to the Consignee. If We are not able to obtain a delivery receipt at the Relevant Delivery Point, You authorise Us to try to obtain a delivery receipt and deliver the Parcel to an alternative address close to the Relevant Delivery Point and (if successful) We shall leave at the Relevant Delivery Point details of the address to which We have delivered the Parcel. If We are unable to deliver, either to the Relevant Delivery Point or a nearby address, We shall return the Parcel to our premises and leave a request for the Consignee to contact us to make alternative delivery arrangements to the Relevant Delivery Point. If the Consignee does not contact us to arrange the alternative delivery within 7 days we will return the Parcel to You at Your cost (such cost to be discharged before delivery to You) where we are unable to do so dispose of the Parcel within 2 months of the date of the Order.
  5. Charges

    1. You shall pay the Charges for the supply of Services.
    2. The Charges shall vary dependant upon the size and weight of the Parcel You wish to be delivered and whether you request the Standard Service or the Standard and Optional Services.
    3. We reserve the right to charge a surcharge if the size and weight of the Parcel exceed the size and weight stipulated in Your Order and we reserve the right to retain the Parcel until such surcharge has been paid.
    4. We reserve the right to increase our Charges but such price changes shall not affect an Order which we have confirmed with You.
  6. Parcel Criteria

    1. All Parcels must be Correctly Packaged and have a Label attached.
    2. Parcels weighing less than 2kg must be placed in a jiffy bag or padded envelope.
    3. Parcels must not weigh more than 10kilograms nor exceed dimensions of 30 centimetres x 30 centimetres x 50 centimetres.
    4. We reserve the right to reject a Parcel at the Relevant Collection Point if the Parcel exceeds the weight or dimensions stated here or there is not a valid Label attached.
  7. Articles not carried

    1. We shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful.
    2. We shall not carry gases, pyrotechnics, arms and ammunition or corrosive, toxic, flammable, explosive, oxidising or radioactive materials or any other noxious, dangerous or hazardous goods or goods likely to cause damage.
    3. We shall not, without specific written agreement, carry works of art, artwork, ceramics, documents of every kind including passports, deeds or tender documents, stamps, securities, vouchers, money, prescribed drugs, precious metals, livestock, liquids, perishable goods, foodstuffs, glass, bullion, coins, fossils, stoneware, precious stones, resin items, amber or composites, valuable jewellery, valuable antiques, musical instruments, plants, plant seeds or derivatives.
    4. Should You or the Consignor nevertheless (whether knowingly or unknowingly) drop off Prohibited Articles in a Parcel to the Relevant Collection Point or cause Us or Our contractors to handle Prohibited Articles otherwise than under special arrangements previously made in writing, We shall be under no liability whatsoever in connection with the Parcel however arising and You shall be liable for any and all loss or damage caused by, or in connection with the articles however arising and shall indemnify Us against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith and the articles may be destroyed or otherwise dealt with at Our sole discretion or by any other person in whose custody they may be at the relevant time.
    5. We reserve the right to reject a Parcel that contains a Prohibited Article.
  8. Our liability

    1. We do not exclude or restrict in any way Our liability for death or personal injury resulting from Our own negligence or the negligence of Our employees or agents acting in the course of their employment or agency or for fraud or fraudulent misrepresentation.
    2. We shall be liable for any loss or damage to a Parcel up to the value of the Compensation or where the Customer has purchased Additional Compensation, up to the value of the Additional Compensation.
    3. We shall be liable for non-compliance with instructions if it is proved that the non-compliance was caused by Our negligence or the negligence of Our employees, agents or Sub-contractors and that the non-compliance has caused You loss.
    4. If We our liable under Clauses 8 (2) or 8(3), then We shall only be liable if You inform Us in writing of the loss or damage to the Parcel within 14 days of the loss or damage occurring.
    5. We shall not be liable for missing Parcels where:
      1. in accordance with Clause 4(5), We have delivered the Parcel to the Authorised Location; or
      2. in accordance with Clause 4(6), We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel; or
      3. in accordance with Clause 4(7), We have obtained a delivery receipt at the Relevant Delivery Point or have obtained a delivery receipt from an alternative address close to the Relevant Delivery Point.
    6. We can under no circumstances whatsoever, accept any responsibility for any delay to the delivery of Parcels to the Relevant Delivery Point.
    7. We shall not be liable for loss or damage to a Parcel, if You have not Correctly Packaged the Parcel, attached a Label to it or sent it to a Valid UK Billing Address.
    8. It shall be Your responsibility to satisfy Yourself that any Parcel that You wish to have carried by Us, shall meet the criteria stated in Clause 6. We shall accept no liability whatsoever for any loss or damage to a Parcel which does not comply with such criteria.
    9. We shall not be liable whether in contract, tort, under statute or otherwise (including in each case negligence) for any of the following type of losses or damages arising under or in relation to the Services whether or not it was advised in advance of the possibility of such loss or damage:
      1. special, indirect or consequential loss or damage whatsoever; or
      2. any loss of profits, business contracts, anticipated savings, goodwill or revenue (whether direct or indirect).
    10. Notwithstanding Clause 8 (1) for which our liability is unlimited, Our entire liability whether arising from Our breach of contract, negligence, or breach of statutory duty in connection with Our supply of Services to You shall be limited to the value of the Compensation or where you have purchased Additional Compensation as an Optional Service, the value of the Additional Compensation that you have purchased.
  9. Customer's Obligations

    1. You warrant that You are either the owner of the Articles or the authorised agent of the owners of the Articles within the Parcel.
    2. You warrant that You are authorised to accept and are accepting these conditions not only for Yourself but also as agents for and on behalf of all other persons who are or may thereafter become interested in the Articles within the Parcel.
    3. We reserves the right to refuse any Parcels which are You do not own or You are not authorised to send on behalf of the owner.
  10. Events outside our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
    2. An Event Outside Our Control means any act or event beyond Our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks which prevents Us from supplying the Services to You.
    3. If an Event Outside Our Control takes place:
      1. We will contact you as soon as reasonably possible to notify you; and
      2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
    4. You may cancel the Order if an Event Outside Our Control takes place and you no longer wish Us to provide the Services.
    5. We will only cancel the Order if the Event Outside Our Control continues for longer than 4 weeks.
    6. Where You cancel the Order in accordance with Clause 10 (4) and We have started to supply the Services to You, then We shall arrange as soon as is reasonably practical to return the Parcel to You at Your cost (such cost to be discharged before Delivery to You).
    7. Where We cancel the Order in accordance with Clause 10 (5) and We have started to Supply the Services to You, We shall arrange to as soon as is reasonably practical to return the Parcel to You at Our cost.
  11. Refunds

    1. We shall only offer You a refund of the Charges if:
      1. You cancel the Order within 7 Working Days of receipt of email confirmation of the Order and we have not yet supplied the Services (Clause 3(7)); or
      2. You cancel the Order if there is an Event Outside Our Control (Clause 10 (4)); or
      3. We cancel the Order if there is an Event Outside Our Control (Clause 10 (5)).
    2. We shall not offer You a refund of the Charges where:
      1. We are not able to supply the Services to You because You do not complete the Order (Clause 3 (4)); or
      2. You do not complete the Order within 30 days from receipt of email confirmation of the Order (Clause 3 (5)); or
      3. We reject a Parcel because it does not comply with size and weight criteria specified at Clause 6 or does not have a Label attached (Clause 6 (4)); or
      4. We reject a Parcel because it contains a Prohibited Article (Clause 7 (5)); or
      5. We reject the Parcel because You are not the Owner of the Parcel or are not authorised by the owner of the Parcel to send it (Clause 9 (3)).
  12. Variation

    1. No variation, extension or cancellation of these terms shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
    2. We may amend or repeal these Terms at any time by giving You 10 days written notification, such notification to be posted on the Company's website.
  13. Applicable law

    1. These Terms shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of a contract incorporating these Terms.
  14. Third parties

    1. A person who is not a party to these terms shall have no right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.
  15. Promotional codes and discounts

    1. Promotional codes cannot to be used in conjunction with any other offer.
    2. Promotional codes may not be used on any existing orders.
    3. Promotional codes may only be used once per customer.
    4. If You request a refund on an order booked using a promotional code, We shall only refund the price paid (using the payment method You used for the original order) and not Our current selling price.
    5. Promotional codes are subject to availability and may be changed or withdrawn without notice by Us. There is no cash alternative and the promotion is limited to one order per customer.
    6. Promotional codes apply to purchases of store-to-door and store-to-store parcel deliveries only. It does not apply to additional insurance cover or returns parcel deliveries or labels purchased from third-parties.
    7. Refer a friend discounts are only available to Our new website users who are referred by a registered user of Our website. Rewards will only be given if the new, referred user uses the referral code provided as a link in the email issued by Us to place their first order.
  16. Maintenance of records

    1. A copy of your contract will be filed by us for a period of 6 years from the date on which your Account was opened and will be accessible on written request.
  17. Waiver

    1. We do not give up our rights by delaying or failing to exercise them at anytime.
  18. Severance

    1. If any of these terms and conditions or any term of the contract is found by a court to be illegal or not enforceable, all other terms will still be in effect.